Technical writing

Technical documentation plays an important role when an end user acquires a product. If documentation contains accurate and complete instructions, end users can easily get to the information they need. The faster end users can find information, the faster they like the product and the fewer questions reach support technicians.

Mera provides a flexible outsourcing solution for technical writing: proficient writers can help with an entire documentation project or assist the customer’s documentation team.

Mera technical writing portfolio includes:

  • Developing documentation for new products
  • Updating existing documentation
  • Assistance with document localizations

We have an advanced experience in developing technical documentation of different types:

  • End user documentation
    • User guides
    • On-line help
  • Service engineer documentations
    • Implementation (overview and planning) guides
    • Installation and configuration guides
    • Administration and maintenance guides
    • Troubleshooting guides

The technical documentation designed in Mera meets the requirements of Darwin Information Typing Architecture (DITA). DITA is an XML-based standard that primarily is used for technical documentation. DITA helps to:

  • Introduce quality and consistency
  • Increase usability of the product and the documentation
  • Use a wide range of publishing options
  • Save time and reduce costs

The authoring and publication tools used for technical writing:

  • SDL Trisoft publication manager
  • PTC Arbortext Editor (DITA)
  • Adobe Framemaker
  • HelpNDoc

Technical Writing in Mera: A good product starts with a good document

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