At MERA, we believe that customer support is all about customers’ satisfaction. No matter the task at hand: answering or making calls, responding to ticket inquiries, emails or chat messages, fixing configuration issues or product malfunctions – our multilingual agents are always there to make your customers happy.
Call & email monitoring, ticket reviews, process adherence reviews, customer satisfaction surveys, agent inspiration and recognition
Includes: Western, Central and Eastern European and Nordic languages
Across voice, IVR, live chat, email and ticket inquires
Cloud solutions, embedded software, IP networks, IoT, unified communications, mobile networks, automotive, mobile and web applications
Working tightly together with 1300+ MERA R&D specialists, our call center agents provide seamless Omni-channel technical support services on all support levels and can handle highly complex technical support requirements.
Our reliable Training and Quality Assurance practices enhanced by the knowledge gained from our well-known US- and EU-based customers, allow us to maintain our customer support services at a high level and continuously strive for improvement.