In July, MERA has confirmed its Quality Management System’s compliance with the ISO 9001:2015 standard requirements, marking the company’s transition to the latest version of the ISO 9001 standard.
The international ISO 9001 standard is a foundation of MERA’s Quality Management System (QMS). In comparison with ISO 9001:2008, the new version of the standard puts a particular emphasis on risk management. Being ISO 9001 certified since the early 2000s, MERA has regularly improved its quality management to boost the level of the services provided and increase customer satisfaction. The assessment was performed by BSI Group Lead Auditors.
The audit lasted a full workweek and encompassed a large number of software development projects selected randomly by the certification body. The BSI representatives also examined the engagement of the administrative personnel: HR, IT, Education, Facilities, and Purchase departments. In the course of the assessment, the audit team checked MERA’s risk management procedures, continuous improvement programs, and customer requirements traceability at all stages of the software development lifecycle.
Among MERA’s strong points revealed by the audit, the following were mentioned in the report: maturity and efficiency of the QMS processes, especially those connected to R&D; competence and involvement of the staff; customer focus. The obtained ISO 9001:2015 certificate is valid until 2021.
«Being a software services provider for global leaders of the industry, we must ensure the compliance of our processes with international standards at all stages of product development,” comments Alexey Istomin, General Manager at MERA Nizhny Novgorod. “The fact that we meet the requirements of the ISO 9001:2015 quality standard together with the ISO 27001 information security standard and our units are appraised to CMMI-DEV 1.3 ML3 once again proves our willingness to provide customers with the best quality solutions and highest level of services.”
BSI Group is a global independent business services organization that inspires confidence and delivers assurance to over 80,000 customers with standards-based solutions. Originating as the world’s first national standards body, BSI has over 2,500 staff operating in over 140 countries through more than 50 global offices. For further information, please visit www.bsigroup.com.