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Unified Communications

Our UC Experience

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Desktops and Clients

  • Desk phones and accessories

  • Enterprise wireless

  • Soft-phones and PC clients

  • Mobile clients

  • Web clients (Flash, WebRTC)

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Applications

  • Mobility

  • Conferencing

  • Messaging

  • Contact centers

  • Self service

  • Customer-specific

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UC Platforms

  • Call/feature services

  • Media services

  • Presence services

  • Platform / signaling services

  • OAM&P

  • Cloud infrastructure

MERA has been assisting premier enterprise communications customers since 1997 and has developed broad and deep expertise in all components of Unified Communications (UC). MERA currently assists over twelve customers in UC R&D product development spanning from start-ups, to Tier-1 carriers, to the largest UC equipment/services suppliers.

Immutable Infrastructure
Audio and video conferencing

We provide development and support of enterprise level VoIP conferencing solutions. Our competence in conferencing and collaboration solutions is multiplied by our involvement in the design of a next generation video and web-conferencing products.

Configuration Management
Web-based collaboration solutions and interfaces

Under this model, we analyze project requirements, submit a quote and deliver the project in accordance with the agreed budget and schedule. We take a flexible approach to turn potential requirements changes to the client’s advantage.

Continuous Integration & Delivery
Contact Center solutions

We develop contact center platforms based on proprietary and open source elements. We integrate contact centers with CRMs, workforce optimization, web-collaboration, and other services.

Monitoring
Cloud

We build UC solutions for private deployment as well as for public and hybrid cloud environment.

Our Case Studies

Cloud PBX Solution

Developing Backend Infrastructure and Web Client for Hearing Assessment and VoIP Calls

Cloud PBX Solution
Distributed VoIP Platform

Developing Geo-Distributed VoIP Platform for Emergency Call Processing

Distributed VoIP Platform
Mobile VoIP App

Developing Android and iOS Apps for Cloud-based VoIP Service

Mobile VoIP App
Contact Center

Developing Contact Center Solution Using Open Source Platform

Contact Center
Functional and System Testing

Building Mature QA Processes Through Test Automation

Functional and System Testing

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