The customer is a global provider of world-class communication
solutions for several industry verticals, with a particular focus on the Healthcare
area. The customer’s product line comprises a wide range of solutions aimed to
provide a reliable connection between medical personnel and their patients, including
those in critical condition.
One of the core products in the customer’s Healthcare
solutions portfolio is a telecare system - a set of equipment located in a hospital room
right near the patient. Through this system, the patient can call a nurse or ask for
emergency help if needed.
MERA experts were to join the customer’s team and to develop
from scratch configuration and reporting tools for the nurse call system. Besides that,
the customer entrusted MERA with the task of testing the whole system.
MERA promptly built up the team and started to develop easy-to-use
messaging, assignment and reporting user and administrator interface to control the
entire complex of equipment and to manage business processes of a medical institution.
The server supports and monitors the system, associating nurses with patients, and call
buttons with patients’ beds.
Additionally, the server provides all kinds of reports based on
various parameters, such as the number of calls, calls duration, calls status, patients’
and nurses’ locations, and more.
MERA has also performed full testing confirming the system’s
reliability and scalability.
- Call handling and status monitoring
- Workflow management
- Nurse assignments
- Room configuration
- Patient data storage
- Advanced reporting
- Administrator console management
The solution delivered by the MERA team has become a significant
part of the customer’s product, strengthening its leadership in the area of
patient care services.